Introduction

This Shipping Policy explains how orders are dispatched, shipped, and delivered when you shop with us. It forms part of the terms that apply to your purchase and should be read together with our Refund Policy, Privacy Policy, Customer Service Policy, Terms of Purchase, and Terms of Use. By placing an order, you confirm that you have read, understood, and agreed to this Shipping Policy.

We have written this policy in plain language because shipping terms should be easy to understand. You should not need a legal background to know when your order will arrive, who pays for shipping, what happens if something is delayed, and what your options are if a problem occurs.

Our Commitment to Free Worldwide Shipping

We offer free worldwide shipping on every order. This is not a promotional gimmick and it is not limited to certain items, countries, or order values. It is a core part of how we operate. When you place an order, the shipping cost is covered by us. You do not pay a shipping fee at checkout, and you will not be asked to pay one later.

We made this decision because shipping charges are one of the most common sources of frustration in online shopping. A product may look affordable until a shipping fee is added. For international customers, the problem is often worse. By covering shipping ourselves, we remove that barrier.

Free worldwide shipping applies to all destinations we serve. If you can complete an order on our website, that order ships free. There is no minimum order value, no membership, and no hidden condition.

Dispatch Times

Orders are typically dispatched within one to three days after payment confirmation. This window covers verifying the order, locating and picking the item, inspecting it, packaging it securely, and handing it to the carrier.

We aim to dispatch as quickly as possible. However, dispatch times can occasionally be longer due to high order volume, stock verification issues, operational disruptions, or events beyond our reasonable control. If a significant delay occurs, we will make reasonable efforts to inform you.

Dispatch and delivery are two separate things. Dispatch refers to the time before your parcel leaves our facility. Delivery refers to the time after dispatch.

Delivery Times

After dispatch, delivery typically takes six to twelve days. Actual delivery times can vary based on your location, local postal conditions, customs processing, carrier performance, weather, and other factors.

We describe this as a typical timeframe rather than a guarantee because international shipping involves many parties and variables. Once a parcel leaves our facility, it passes through sorting centers, transport networks, customs checkpoints, and local delivery routes, each of which can introduce delays.

If your order has not arrived within the expected timeframe, check the tracking information first, then reach out through the Contact page.

Duties, Taxes, and Customs

We cover applicable duties and taxes on orders. You do not need to pay additional customs fees to receive your package. The amount you pay at checkout is the total amount you pay.

If any eligible duty or tax charge arises on a covered order, it is handled on our side. You should not receive a separate bill from a customs authority or carrier for duties or taxes on a covered order. If you do, contact us through the Contact page so we can review the situation.

This commitment covers duties and taxes as defined by the relevant authorities. It does not cover penalties, fines, or charges resulting from incorrect information provided by a customer, refusal to accept delivery, or failure to comply with local laws. It also does not cover bank fees or currency conversion fees applied by your payment provider.

Tracking Your Order

Once your order is dispatched, tracking information becomes available. Tracking helps you plan for delivery and helps us investigate if something goes wrong.

Tracking updates are not always continuous. A parcel may pass through a stage where no new scan appears for a period of time. This does not necessarily mean the parcel is lost. If tracking has not updated for an extended period and you are concerned, contact us through the Contact page.

Shipping Destinations

We ship to a wide range of countries and regions. If you can complete an order on our website, that order will be shipped to the address you provide, subject to this policy.

We may be unable to ship to certain addresses, including incomplete or inaccurate addresses, regions where shipping is not feasible, and addresses associated with suspected fraud. We reserve the right to update the destinations we serve.

Shipping Address Accuracy

Accurate address information is essential. Please review your shipping address before completing your order. Make sure the name, street address, unit number, city, postal code, and country are correct.

If you realize you entered an incorrect address, contact us as soon as possible through the Contact page. If your order has not yet been dispatched, we may be able to correct it. If it has already been dispatched, we may not be able to change the destination.

Delivery Attempts and Receipt of Goods

Carriers typically attempt delivery to the address provided. Depending on the destination and carrier, this may involve leaving the parcel at the door, handing it to a household member, leaving a notice for pickup, or another method consistent with local practice.

Once a parcel is delivered to the address you provided, risk of loss or damage generally passes to you, except where applicable law provides otherwise. Inspect your parcel promptly and report any issue through the Contact page.

Multiple Items and Partial Shipments

Orders with multiple items may be dispatched together or separately depending on stock and logistics. If your order is split, you may receive tracking information for each shipment. Free shipping applies to all shipments within the order. You will not be charged extra because your order was split.

Packaging

We package orders with care to protect items during transit. If your parcel arrives with visible external damage, note it with the carrier if possible and contact us through the Contact page. Photographs help us resolve the matter more quickly.

Delays Beyond Our Control

International shipping is subject to many variables. Delays can occur because of customs processing, carrier disruptions, weather events, natural disasters, public holidays, labor actions, changes in import regulations, and other circumstances beyond our reasonable control.

We are not responsible for delays caused by such events, but we are responsible for communicating with you and helping you navigate them.

Lost or Missing Parcels

If tracking indicates delivery but you did not receive the parcel, check around your address, including with neighbors and household members. Then contact the carrier to confirm delivery details. Then reach out to us through the Contact page so we can review the situation.

If tracking shows no movement for an extended period and the parcel appears lost, we will investigate with the carrier. Depending on the outcome, we may replace the item, issue a refund, or take another appropriate action in line with our Refund Policy.

Damaged or Defective Items in Transit

If an item arrives damaged or defective, contact us through the Contact page as soon as possible. Include order details and, where possible, photographs. We will review the matter and determine the appropriate resolution, which may include a replacement, a refund, or another remedy consistent with our Refund Policy.

Refused Deliveries

If you refuse delivery without a valid reason, the parcel may be returned to us. We will handle the return in line with our Refund Policy. Refusing delivery does not automatically entitle you to a full refund if the refusal was not justified.

Changes to Shipping Policy

We may update this Shipping Policy from time to time. The version posted on our website at the time of your order is the version that applies to that order, unless applicable law requires otherwise.

Contact

If you have questions about shipping, dispatch, delivery, tracking, duties, taxes, or any related matter, reach out through the Contact page. Include your order details so we can assist you as quickly as possible.

Summary of Key Shipping Terms

Shipping is free worldwide on every order. Orders are typically dispatched within one to three days. Delivery typically takes six to twelve days after dispatch. Duties and taxes are covered by us. Tracking is provided. Returns are governed by our Refund Policy, which offers a sixty-day return window and refunds typically processed within five to ten days. For any shipping question, contact us through the Contact page.

Additional Shipping Information

During peak periods, order volume increases and dispatch or delivery may take longer. We recommend allowing extra time, especially for gifts.

We work with carriers that provide reliable international service. The specific carrier may vary by destination, size, and weight. Once a parcel is with a carrier, some aspects of the journey are outside our direct control, but we monitor performance and adjust as needed.

International shipments require customs documentation. We prepare it accurately based on the information you provide. Accurate information helps parcels clear customs smoothly.

Some items may be restricted or prohibited in certain destinations. We comply with applicable laws. If an item cannot be shipped to your destination, we may need to cancel or adjust the order and will contact you.

In some cases, we may perform address verification to reduce fraud and misdelivery risk. If we identify a potential issue, we may contact you for confirmation.

If you wish to cancel an order before dispatch, contact us as soon as possible. If it has not been dispatched, we may be able to cancel and refund it. If it has been dispatched, cancellation may not be possible.

Deliveries to remote areas may take longer. Public holidays can also affect timing. These delays are normal and usually resolve once regular operations resume.

To help ensure smooth shipping, provide accurate information, monitor tracking, be available for delivery where possible, and contact us promptly if an issue arises.

We comply with applicable shipping, customs, and consumer protection laws. Nothing in this policy limits rights that cannot be limited by law.

Thank you for shopping with us. We will do our best to get your order to you quickly, safely, and without extra cost.